The Health Helpline provides medical information and service management in healthcare on a round-the-clock basis. Ongoing quality monitoring is regularly showing the high quality of service and high level of satisfaction among callers, that way almeda service clearly contribute significantly to generating customer loyalty. Questions are answered solely by fully trained experts such as qualified nurses, healthcare professionals and a team of medical doctors whose training has been specifically focus on compliance management and behaviour modification. They are able to direct callers to contract partners if required.
Your contact
almeda is also geared towards assistance and protection concepts and is the right contact for international markets. Benefit from experienced expertise in assistance and after sales services. We look forward to hearing fom you.
Markus Kunze
Authorised Signatory
Head of Sales & Marketing
Phone +49 89 480 59 - 151
Demand Management
Consultation
- Information on common symptoms, diagnosis and therapy standards, non-drug therapies, alternative therapies
- Second opinion by telephone
- Suggestions on how to support medical therapy
- Hotlines on special topics
- Explanation of the effects and side-effects of medication
- Contact details provided for service providers and specialists in the local area
Preventive measures
- Information on travel medicine and tropical medicine
- Vaccination consultation
- Prevention and nutritional consultation
- Prevention of risks by means of specific information and individual consultation
Rehabilitation
- Comprehensive consultation of those concerned and their family members on the subject of care management
- Explanation and support in connection with rehab measures
- Contact details provided for care and rehab facilities
- Support for reintegration at home and at work
- Information on rights and responsibilities of the employer in connection with rehab management